The Orchard Surgery
Horseshoes Lane, Langley, Maidstone, ME17 3JY
Tel: 01622-863030
If you have an appointment at the practice please remember to bring a covering for your mouth and nose.
Compliments, Comments and Complaints

We make every effort to give the best service possible to everyone who attends our practice. 

If you would like to let us know your compliment or comment on our service please

  • use the feedback section on this website (remember to leave your contact details so we can respond) 
  • email us at 
  • or fill in one of our comment forms in our reception area. 

We are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for a complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. 
To pursue a complaint please contact the Practice Manager and she will deal with your concerns appropriately. 

The Parliamentary and Health Service Ombusman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman. 


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